Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, used, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@excavatingadventures.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@excavatingadventures.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Except for the Adventure Club: 6 Months cancellation policy below, prepaid subscriptions cannot be refunded, but they can be transferred to a new recipient. 

Adventure Club: 6 Months — unused-delivery refunds

Cancel your six-month Adventure Club plan anytime and receive a prorated refund for unused deliveries. Contact info@excavatingadventures.com with your order number. Your refund is based on the amount paid for the six-kit plan and the number of kits that have not shipped. We will stop remaining deliveries when processing your cancellation. This unused-delivery refund does not require returning kits already received and is not limited to the 30-day return window above.